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If something didn't work as expected, we want to fix it. Reinstall or drop us a line and we'll sort it out personally.

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Something not working? An issue with proposals, alerts, or your setup? Tell us — our team responds personally and quickly.

We typically respond within 24 hours.

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Here are the most common reasons people uninstall — and how to resolve them in seconds.

Not receiving job alerts?

Make sure the job scanner is active inside the UpCat panel and that you're logged into your Upwork account — alerts only fire when both are running.

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Cover letters not good enough?

The more detail you add to your profile inside UpCat, the better the proposals. Optimize your profile with your skills, experience, and tone — and watch the quality improve immediately.

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Concerns about privacy or data?

UpCat only reads the job page you're currently viewing and never stores your personal data or Upwork credentials. Your privacy is our baseline, not a feature.

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Tips to win more on Upwork

Guides and strategies to help you land more contracts and grow your freelance business.